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Vice President of Administration & Finance

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Dedicated To A
Spirit of Service

Several years ago we adopted Dedicated To A Spirit of Service as our Division's motto. We take that seriously, for we recognize that we do not exist as an entity unto ourselves, but rather to facilitate the main functions of the College: teaching, learning, research and public service. In a sense, we are the tracks on which the train of the College rides.

We are also dedicated to providing quality service. The College's Continuous Quality Improvement Program (CQUIP) began with teams in the Student Accounts and Receiving and Delivery Departments. Since inception of the College quality program, every department in the Division has undertaken quality improvement projects leading to improved service and a reduction in paperwork and complexity. This year the College received the NACUBO 2000 Higher Education Award for our GEN-1 custodial program. GEN-1 is a team cleaning approach to providing custodial services. Each space on campus was "unitized" to determine the services required and the time necessary to provide them. Runs are then established and each custodian gets a task list, sufficient pre-packaged cleaning materials and is held accountable for meeting our standards of cleanliness. We train our staff in different specialties and staff members can become certified in more than one specialty, if they desire. The program has not only led to greater efficiency and reduced costs, but also much higher morale among the staff. We are now providing our faculty, staff and students a cleaner campus thanks to the dedication and ingenuity of our Facilities Services staff.

Ultimately, service without a good understanding of customers' needs and desires is neither good nor quality service. We understand that our mission is to provide our customers, be they students, faculty, employees or campus visitors what they need to make their time on campus as effective and enjoyable as possible.

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