Policies

PLEASE NOTE -

  • THERE ARE NO REFUNDS OR EXCHANGES ON ANY TICKET PURCHASES WITHIN BRODIE FINE ARTS
  • NO RESERVATIONS MAY BE MADE WITHOUT PAYMENT
  • We kindly ask that you provide a box office ticket agent with a form of photo identification when picking up tickets ordered online or at the Student Association Ticket Office.
  • We Accept Visa, Mastercard, American Express,Discover Credit Cards as well as Cash and Check.
  • A Service Fee of $1.50 per ticket applies to all credit card purchases (online, by phone, or in person).
  • Complimentary tickets must be redeemed in person or over the phone.
  • Late Seating is at the discretion of the House Manager.

Patron Privacy Policy

This program, the SUNY Geneseo School of the Arts, outsources their box office services to Vendini, the provider of the ticketing service. Vendini values the privacy of our members and customers. Vendini does not sell any personal information to other companies.

We do provide our members statistics in aggregate so they can track the effectiveness of their online ticket sales. We will also provide our members with enough information to provide you with tickets and for promotional purposes.

In keeping to the highest web standards, we would like to detail what information we use, and how we use it:

Server Logs

Our application servers store your IP address in standard server logs. We use your IP address to diagnose problems, optimize, and maintain our servers. We also may use this information in aggregate to provide statistics to our members.

Cookies

We use cookies to keep track of your individual session state; how many tickets, what event, etc. This also allows us to differentiate you from another customer; for example: some customers may enjoy chocolate chip while others prefer peanut butter.

We do not belong to any group that track users across web sites.

Contact and Personal Information

We reserve the right to share a member's and customer's contact and personal information with individuals and/or entities for legitimate purposes such as copyright infringement claims brought against a member for the images found in it. We would use this information only as necessary.

If we do use mailing lists for advertising or promotional purposes, we will always have a clear mechanism for you to remove yourself from future mailings.

We may require information for shipping and billing. We may use this information for promotional purposes if you explicitly granted us permission. Without explicit permission, we will not use any addresses gathered through our service except for order processing. Addresses are never shared with parties other than our members.

Conditions of Sale

No refunds or exchanges. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management. The resale of ticket for more than its face value without the written consent of the owner/manager is prohibited by law. You assume all risk and danger incidental to the game, exhibition, event, or performance whether occurring prior to, during, or after said show. You assume all risk and danger of being injured by thrown, battered, kicked, shot, etc. objects and you agree that the management, its agents and the performers are not responsible or liable for any injuries resulting from such causes. No alcohol, drugs, weapons, food, or glass containers allowed. No recording devices, still camera or video cameras permitted. No transmission or aiding in transmitting any description, account, picture, or reproduction of the event, game, performance, or exhibition. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein.

Tickets of patrons arriving more than 5 minutes late may be resold at the discretion of the Brodie Box Office Managers.