The CIT HelpDesk offers carry-in support for Geneseo students, faculty, and staff personally-owned laptops and mobile devices. Services offered include:
The HelpDesk is not able to perform hardware repair, OS installation, data recovery or virus removal.
For more information about the services available from the CIT HelpDesk or other technology questions, stop by the HelpDesk in South Hall 225A (Monday-Friday), call 585-245-5588, send an email to firstname.lastname@example.org or submit a request in our online system (https://rt.geneseo.edu).
Monday-Thursday: 8:00am - 6:00pm
Friday: 8:00am - 4:00pm
RT Ticketing System - lookup the status of your computer service or enter a new ticket (use your Geneseo email username and password to log in)
Get Connected! - This page has helpful information for students bringing computers and other technology into the residence halls.
Remote Support - during Office Hours, connect with a professional staff member to receive assistance
Printer Accounting Information
Self Help Guides
ResNet - Student computing in the residence halls
Technology Facilities - computer lab locations and open hours