CIT Services - CIT HelpDesk
About the HelpDesk
The CIT HelpDesk also offers carry-in support for Geneseo students, faculty, and staff personally-owned laptops and mobile devices. Services offered include:
- Network setup (including wifi & VPN)
- Adding printers
- Academic software installation
- Geneseo account assistance (setup, passwords, quota)
- General computer questions
The HelpDesk is not able to perform hardware repair, OS installation, data recovery or virus removal.
For more information about the services available from the CIT HelpDesk or other technology questions, stop by the HelpDesk in South Hall 225A (Monday-Friday), call 245-5588, send an email to helpdesk@geneseo.edu or submit a request in our online system (https://rt.geneseo.edu).
HelpDesk Office Hours: Fall 2012
Monday - Thursday 8:00am - 6:00pm
Friday 8:00am - 4:00pm
Saturday - Sunday CLOSED
Helpful Links
- RT Ticketing System - lookup the status of your computer service or enter a new ticket (use your Geneseo email username and password to log in)
- Remote Support - during Office Hours, connect with a professional staff member to receive assistance
- Printer Accounting Information
- Self Help Guides
- ResNet - Student computing in the residence halls
- Technology Facilities - computer lab locations and open hours
- Virus Information
- WebMail