myPhone Device

Campus users will be provided with Cisco IP Phones for their Telephone Service needs.  To learn about the details of the Cisco IP Phones, please view the online tuturial.  Below is a list of of how to perform some common functions on your phone:

 

  • Make a phone call (Note: a PBN is no longer required)Cicso Phone
    • Option 1: 
      1. Pick up the handset (you should hear dial tone)
      2. Enter 9 followed by the phone number 
    • Option 2:  The is the best option for entering lengthy numbers. 
      1. Enter the phone number by pressing 9 followed by the phone number
      2. Press the button below Dial
      3. Pick up the handset or remain on speaker

     

  • Access myVoicemail messages
    1. Press the messages button on the lower right of the phone
    2. Enter your PIN (Phone Identification Number - mailbox security code)
    3. Press 5 to listen to new messages

     

  • Forward your phone extension to another campus extension
    • To activate:  Press the button below CFwdALL, then enter the four digit extension of  where you want calls to go
    • To cancel:  Press CFwdALL

     

  • Forward your phone extension to directly to your voicemail
    • To activate:  Press the button below CFwdALL, then press the messages button on the lower right of the phone
    • To cancel: Press CFwdALL

     

  • Transferring calls
    •  Directly to another campus extension
      1. Answer the call
      2. Press the button below Transfer
      3. Enter the four digit extension of where you want the call to go
      4. Recommend pressing the button below Transfer again and hanging up, however, simply hanging up will also work
    • Announced Transfer
      1. Answer the call
      2. Press the button below Transfer
      3. Enter the four digit extension of where you want the call to go (remain on the line and wait for the call to be answered)
      4. Inform the party you are transferring a call
      5. Recommend pressing the button below Transfer again and hanging up, however, simply hanging up will also work
    • Directly to a users voicemail
      1. Answer the call
      2. Press the button below Transfer
      3. Press the star key (*)
      4. Enter the mailbox number (typically the phone extension)
      5. Recommend pressing the button below Transfer again and hanging up, however, simply hanging up will also work
    • To a Users Voicemail after Announcing the Transfer
      1. Answer the call
      2. Press the button below Transfer
      3. Enter the four digit extension of where you want the call to go (remain on the line and wait for the call to be answered)
      4. The party wants the call sent directly to their voicemail (they do not want to accept the call)
      5. Press the button below END CALL
      6. Press the star key (*) -- enter the mailbox number (typically the phone extension)
      7. Recommend pressing the button below Transfer again and hanging up, however, simply hanging up will also work

 

  • Conference Calling > connect with 3, 4 or 5 other callers from your office phone ( you must use the "Ready Bridge" in conference rooms and for large scale conference calling needs)
    • Placing a Conference call
      1. Dial the initial call 
      2. Press the buttion below more,  then press the button below Confm (Note: the called party is automatically placed on hold and you will now hear dial tone)
      3. Dial the next conference call participant
      4. After the call is answered, press the button below Confm again - this will join the initial call with the next conference call participant
      5. Repeat steps 2 - 4 to up to four additional participants to the conference call (a total of 5 conferees)
                   **Note: If the initiator of the conference call disconnects, the call is terminated
    • View Conference List
      1. Press the button  more until the ConfList option is display
      2. Press the button below ConfList to see the list conference participants

       

  • Using the "directories" Key (on the right side of the phone next to messages)
    • Missed Calls  > Press Select to view a list of missed calls (use the up and down arrows to scroll through the list)
    • Received Calls > Press Select to view a list of received calls (use the up and down arrows to scroll through the list)
    • Placed Calles > Press Select to view a list of placed calls (use the up and down arrows to scroll through the list)
    • Personal Directory > not currently available
    • Coporate Directory > Press Select > enter at least one search criteria (First Name, Last Name, or Phone Number in 10 digit format)> press Search to display the name and phone number for any campus employee

     

  • Using the Speaker
    • To place a call on speaker after it has been answered, press the SPEAKER button on the bottom right of the phone then hang up the handset
    • To make a call on speaker, press the SPEAKER button on the bottom right of the phone and enter the number you wish to dial
    • To turn the speaker mic on and off, press the MUTE button on the bottom right of the phone 
      • When the MUTE button is lighted and red, you can hear the caller, but the caller can't hear you
      • When the MUTE is not lighted, both you and the caller can hear one another

 

Need Help? Call the CIT HelpDesk at 245-5588 or email rt@geneseo.edu