CIT Problems and Requests
Report a Problem
Report a computer, telephone, classroom, or lab problem through our online ticketing system (login with your Geneseo username and password): rt.geneseo.edu
Contact the CIT HelpDesk in South Hall 225A. Call 585-245-5588 or email helpdesk@geneseo.edu We are open Monday-Wednesday 8:00am - 5:00pm; Thursday 8:00am-4:30pm; Friday 8:00am-noon.
CIT Requests
Below are links to other CIT resources and service requests. Please call the CIT HelpDesk (585-245-5588) if you have questions.
Report an Information Security Incident
An information security incident is considered to be any adverse event that threatens the confidentiality, integrity or availability of Geneseo’s information resources. If you suspect an information security incident, immediate action should be taken to report and isolate the problem from the campus network when appropriate. Powering down the computer or disconnecting it from the campus network will stop any potentially threatening activity if you think the computer has been compromised. If the incident requires immediate attention, call the CIT HelpDesk at 585-245-5588 or University Police during non-business hours at 585- 245-5651. Otherwise, fill out and submit this form.
Information Security Incident Report Form