Reporting a Telephone Service Problem

There are a variety of ways to report a problem to CIT.

CIT HelpDesk (Mon-Thurs 8 am - 9 pm, Fri 8 am - 4 pm)
Call (585) 245-5588
Email myphone@geneseo.edu

Or report a computer (faculty/staff only), telephone, classroom, or lab problem through our online ticketing system (login with your Geneseo username and password): rt.geneseo.edu

The following information is required to process a service repair request:

• Contact name for service request
• Building name and Office room number
• Telephone number associated with service problem
• Description of service problem
• Authorization from occupant for the technician to enter the Office unaccompanied or date and time when he/she will be available
• Only campus supplied equipment will be serviced
• There is no charge for telephone service repair

How to handle harassing phone calls:

• Avoid saying anything and calmly hang up
• Write down the time of the call, this will assist University Police in tracking the call
• Don't discuss the call with anyone, nuisance callers are usually an acquaintance
• If calls continue, contact University Police at ext. 5651. University Police is responsible for investigating all telephone calls that are made with the intent to annoy, harass, threaten or alarm another person.
• Register your campus office or residence hall room phone number on the national Do Not Call registry to stop unwanted telemarketing calls