Student Account Holds

Please look up the correct code and then carefully read about the type of hold on your account:

Advisement Hold (AD):

You should contact your advisor to set up an appointment before the Advance Registration Dates posted here.  Your advisor's name is listed in KnightWeb under Student Menu -> Student Records -> Student Information. Please contact your advisor for more information.

AOP Registration Hold (AO):

You must contact the AOP Office at (585)-245-5725 or visit Sturges Hall, Rm 120, in order to set up an appointment before the Advance Registration Dates posted here

Attorney General Hold (AG):

Your outstanding debt has been transferred to the NYS Attorney General for collection. Contact the Civil Recoveries Unit of the Attorney General at 585-474-1717 to resolve the oustanding balance. Request them to notify the Student Accounts Office at Geneseo to remove the hold after the balance has been satisfied. This hold cannot be removed without an official notification from the Attorney General.

Collection Hold (CA):

You have an outstanding debt owed to SUNY Geneseo. Go to your Student Account Center (available from your myGeneseo account) to view your account status and make payment on your account. Direct questions regarding this hold to the Office of Student Accounts at 585-245-5621 or staccts@geneseo.

Defaulted Perkins Loan Hold (DP):

Please contact the SUNY Student Loan Servicing Center at 518-525-2626 or slsc@albany.edu. Inform the agency that Geneseo has a Defaulted Perkins Loan hold on your account. request their assistance to have the jold removed. After you have made satisfactory arrangements request them to notify Geneseo to remove hold. Geneseo cannot remove the hold without an official notification from SLSC.

Deregistered (Non-Payment) Hold (NP):

You have been deregistered (dropped) from this course due to non-payment of your semester bill. Go to your Student Account Center (available from your myGeneseo account) to view your account status and make payment on your account. Direct questions regarding this hold to the Office of Student Accounts at 585-245-5621 or staccts@geneseo.

Dean of Students Hold (DS):

Please contact the Dean of Students or the Center for Community at (585)-245-5706 or sancilio@geneseo.edu if you have any questions. 

Finaid Exit Interviews (EX):

You must complete Direct Loan Exit Counseling upon graduation, withdrawal from school, or if your enrollment drops below 6 credits. Please go to www.StudentLoans.gov to complete this requirement. You will need your Social Security Number and four-digit FAFSA PIN Number. Select Complete Counseling --> Exit Counseling --> Start.  Please allow up to two business days for your hold to be removed. If you have any questions, please contact the Financial Aid Office at (585)-245-5731 or finaid@geneseo.edu.

Financial Hold (FH):

You have an outstanding balance on your account. Payment can be made at your Student Account Center, available via in KnightWeb under the Student Menu or in myGeneseo. Please contact the Student Accounts Office at (585)-245-5621 for additional assistance.

Graduation Hold (GH):

This hold is placed when a student's graduation date has passed, but there are outstanding requirements preventing graduation. Please contact the Graduation Records office at 585-245-5543 as soon as possible.

Title IX Education (HC):

You are required to complete an online course on alcohol and sexual assault with Campus Clarity. Please contact Tamara Kenney, Director of Student Care Svcs & Title IX Coord for Students, at 585-245-5023 if you have any questions.

International Student Services Hold (IS):

To prevent a violation of your international student legal status, a hold has been placed on your record. Please see the Director or Assistant Director of the International Student and Visiting Scholar Services Office to have the hold removed. Contact the ISSS Office at (585)-245-5404 or iss@geneseo.edu with any questions.

Junior Year Grad Check Hold (JG):

This hold is placed when a you reach 65 completed credit hours and must meet with your advisor to review your progress toward your degree.  You must contact your advisor to schedule this review. Your advisor's name is listed in KnightWeb under Student Menu -> Student Records -> Student Information.

Medical Hold (MD):

Your health records are incomplete. Please contact the Health & Counseling Office at (585)-245-5736.

Missing OC Address Hold (OC):

Your Off-Campus address is missing from our system. Please enter your off-campus address in KnightWeb.  You should be prompted to enter your address immediately after login.  You may also enter it under Personal Information Menu -> Update Off-Campus Address. Contact the Center for Community at (585)-245-5706 if you have any questions.

Pre-Grad Check Hold (PG):

This hold is placed when a student fails to meet with his/her advisor to review and sign their Pregraduation Check form (which is issued when a student reaches 75 completed credit hours.) You must contact your advisor prior to registration. Your advisor's name is listed in KnightWeb under Student Menu -> Student Records -> Student Information.

Registrar's Hold (RH):

Please contact the Office of the Registrar at (585)-245-5566 or registrar@geneseo.edu.

Registration Only Hold (RO):

Please contact the Office of the Registrar at (585)-245-5566 or registrar@geneseo.edu.

Senior Year Grad Check Hold (SG):

This hold is placed when a you reach 95 completed credit hours and must meet with your advisor to review your progress toward your degree.  You must contact your advisor to schedule this review. Your advisor's name is listed in KnightWeb under Student Menu -> Student Records -> Student Information.

Study Abroad Office Hold (ST):

A study abroad hold is placed on the student's account by the Study Aboard Office when a student has become delinquent in paying the program fee (not tuition) for a study abroad/study away program. The student is contacted with an email to alert them to the situation. The email provides specific information about the money owed. Please contact the Study Abroad Office at (585)-245-5546 for further direction.

Teach Grant Exit Counseling Hold (EL):

You must complete TEACH Grant Exit Counseling. Please go to www.nslds.ed.gov and select Exit Counseling to complete this requirement. To sign in, you will need your Social Security Number and four-digit FAFSA PIN Number.Please allow up to two business days for your hold to be removed. If you have any questions, please contact the Financial Aid Office at (585)-245-5731 or finaid@geneseo.edu. 

Telephone Fine Hold (TF):

You have an unpaid telephone fine. Please contact the Student Accounts Office at (585)-245-5621 for additional assistance.

Write-Off Hold (WO):

You have an outstanding debt owed to SUNY Geneseo. Please contact the Student Accounts Office at (585)-245-5621 for further direction.