Consultation with Counseling Services

Faculty, staff, parents, and concerned others may consult with Counseling Services if they believe a student is in distress and they are uncertain how to help. If you have concerns about a student's emotional functioning or behavior, including alcohol use, depression or anxiety, aggression, unusual behavior, or overall psychological well-being, we encourage you to speak with a Counseling Services professional staff member. One of our staff psychologists is always on-call during weekday business hours (Mon & Thurs, 8 a.m. to 7 p.m.; Tues, Wed, & Fri, 8 a.m. to 5 p.m.).  To consult with Counseling Services, call our office at 585-245-5716 and ask to speak with the counselor on-call. The on-call counselor will ask for specific information about the situation in order to help you determine how to proceed.  [NOTE: If you reach voice mail during the above business hours, please leave a message and we will respond to you as soon as possible.]

In the event of a potential psychological crisis situation, the on-call counselor is designated to assist with the response process. The on-call counselor has a limited availability to meet with students on a same-day basis when appropriate (or to make other appropriate arrangements).  These same-day crisis services are designed to assist students who are confronting life-threatening circumstances, current or recent traumatic crises, and/or other serious mental illness.

Some examples of the above include:

  • current thoughts of suicide
  • current thoughts about hurting another person
  • recent assault or abuse
  • knowledge of another person being abused or assaulted
  • hallucinations or delusions
  • recent major loss, such as death of a loved one
  • witnessing or experiencing a recent traumatic event

For more information on responding to mental health crises and emergencies which occur when our office is closed, please go to the Health & Counseling Emergency Information page.  Alternatively, Life Line, a local hotline service offered through the Health Association, provides 24 hour consultation, referral, suicide hotline, and other services. Contact Life Line toll-free at 1-800-310-1160Finally, you may also find it useful to review this suicide risk questionnaire, ACT now to stop a suicide.