Crisis & Emergency Resources
(Health/Mental Health Emergency)
Life Threatening Medical or Psychological Emergency
In the event of any possible life threatening medical or psychological emergency, you should seek immediate help from an area hospital. If you are on-campus, call University Police at 585-245-5222 and they will call an ambulance to campus. From off-campus, call 911.
On-campus emergencies are responded to by both University Police and Geneseo First Response.
If you have been sexually assaulted and need transportation to a hospital, call SART (Sexual Assault Reponse Team) 585-237-8860.
Non-Life Threatening Crisis Situation
In case of a non-life threatening crisis situation, Health & Counseling is staffed during the following business hours:
Mondays, Wednesdays, Thursdays, & Fridays, 8 a.m. - 5 p.m.
Tuesdays, 8 a.m. – 7 p.m.
(We are closed Fridays, 9 - 10 a.m. for staff meetings)
Summers, Holidays, & Breaks: Monday-Friday, 8 a.m. – 4:15 p.m.
In the event of a non-life threatening crisis situation occurring during these times, students may walk-in or call Health Services (for medical situations) at 585-245-5736 or Counseling Services (for psychological situations) at 585-245-5716. For more information about urgent care services, visit the Our Services pages for Health Services and Counseling Services.
Students can also leave a secure message for any Health Services or Counseling Services professional staff member at the student health portal, myhealth.geneseo.edu. We do NOT recommend this option for those requiring prompt assistance, as staff have access to these messages during business hours only. Also, please keep in mind that staff schedules/availability may vary; however, we do strive to respond to secure messages within one business day when possible.
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Night and Weekend Resources
Nurse Advice Line
During hours when Health & Counseling is closed, Health Services has contracted with Fone Med, a Nurse Advice Line, to provide consultation to Geneseo students. The registered nurses with Fone Med are available to talk with students to help them determine whether they need immediate medical/psychological intervention, should make an appointment with Health or Counseling Services, or if there are self-care strategies which they can appropriately use. The Nurse Advice Line is available for consultation about both medical and mental health concerns.
During evening and weekend hours, students can reach the Nurse Advice Line simply by calling the main number for either Health Services, 585-245-5736, or Counseling Services, 585-245-5716. Callers will be given instructions to stay on the line in order to connect directly with Fone Med. Should you experience any problems with the forwarding service, you can also call Fone Med directly at 877-861-5005. Like any call to Health Services, there is no charge for utilizing the Nurse Advice Line. This service is available only to SUNY Geneseo students.
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For non-emergency situations, the following additional resources available locally when Health & Counseling is closed:
Livingston Health Services After Hours Care Center*
Provides non-emergency, outpatient health care
Monday–Friday: 6:00–11:00 p.m.
Weekends & Holidays: 1:00–9:00 p.m.
Route 20A, Geneseo
Noyes Memorial Hospital*
390 South to Exit 5 (Dansville)
Strong Memorial Hospital*
390 North to Exit 16, follow "H" signs
24-hour crisis and referral local hotline
Dial 2-1-1 (or call 1-877-356-9211)
In addition to physical and mental health needs, provides assistance and referrals for emergency food, shelter, clothing, legal issues, financial issues, crisis counseling, and substance abuse issues.
Mobile Crisis of Livingston County
A response hotline that will offer direct, on-site response if needed.
General support from a specialist trained in crisis intervention and trauma assistance.
Pathways is a confidential, peer-to-peer based program featuring trained Geneseo student Peer Advocates providing anonymous assistance to other students
available 8 p.m. to 8 a.m. daily during the fall and spring semesters while classes are in session
RESTORE Sexual Assault Services
24-hour local hotline (Livingston, Genesee, Orleans, & Wyoming Counties)
1-800-527-1757 (for Monroe County, call 1-585-546-2777)
Crisis Text Line, 1-800-273-TALK (8255)
Text "start" to 741-741 to initiate text-based counseling
Disaster Distress Helpline
24-hour crisis counseling and support
1-800-985-5990 or TEXT TalkWithUs to 66746
*Visits to these services are not covered by student health fees. Be sure you have health insurance to cover hospital or specialist visits! For information on a student insurance plan you may purchase, go to our Insurance Information page. For information on transportation to and from local medical services, visit Parking & Transportation's Medical Needs page.
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Sexual Assault/Rape Resources
The following information is from the Counseling Services Common Mental Health Issues page:
- Visit Sexual Assault - Focus on Education (S.A.F.E.). This section details Geneseo's information for victims of sexual assault, provides contact information for Title IX Coordinator for Students, Tamara Kenney (585-245-5023), connects to pages for Geneseo's Sexual Assault Teach-in program, and offers additional resources.
- Consider seeking medical attention for prophylactic treatment for both pregnancy and sexually transmitted infections (STIs) as well as to have evidence collected via a rape kit. The rape kit, which can be obtained up to 96 hours after the incident, is preserved for 30 days in the absence of legal charges (or longer if needed); if you decide not to prosecute, all information collected is destroyed after this time. Geneseo utilizes the SAFE Center at Strong Memorial Hospital Emergency Department for this purpose.
- If you do seek medical attention, call RESTORE Sexual Assault Services and request that a rape crisis advocate be present. The Livingston County hotline is available 24 hours a day, 7 days a week at 1-800-527-1757; all hotline calls are responded to within 10 minutes (for Monroe County, call 1-585-546-2777). In addition, SART (Sexual Assault Response Team) is a free service for students seeking medical transportation following an assault.
- If you choose not to seek medical attention, Emergency Contraceptive Pills (ECP) can also be obtained from Health Services by calling 245-5736 during business hours; this service is provided free of charge. (Please note: ECP can reduce the risk of pregnancy up to 120 hours after unprotected vaginal intercourse. However, the pills work best when taken within 72 hours; during this time, they can reduce the risk of pregnancy from 75-89%.) For more information about ECP, visit the Sexual Health Clinic's Other Sexual Health Issues page.
- You may also wish to call Counseling Services at 585-245-5716 to schedule an appointment to speak with a professional counselor; please inform our support staff of the reason for your call so that you may be seen as soon as possible.
- RESTORE Sexual Assault Services is available 24 hours by calling their hotline, 800-527-1757 (Livingston, Genesee, Orleans, & Wyoming Counties; for Monroe County, call 1-585-546-2777). A RESTORE counselor can provide support, advocacy and educational resources to Geneseo students as needed.
- For more information about how you can help, visit the Stand Up Sexual Assault Awareness page; or, for information about general personal safety issues on campus, visit the Campus Personal Safety Committee page.
- Also see our Stalking and Dating Violence page for additional information.
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If this is not an emergency or crisis but you would like to learn more about your symptoms as well as self-care options, visit either Health Services' Common Health Concerns page or Counseling Services' Common Mental Health Issues page.
For imminent concerns about danger to self or others, call University Police (x5222) or 911. For more information about suicide, Ulifeline is a comprehensive behavioral support web site which was designed specifically for young adults and which focuses on suicide prevention. You may also find it useful to review this suicide risk questionnaire, ACT now to stop a suicide.
For a review of safety and crime issues on campus, please review the Annual Campus Security and Fire Safety Report. This report includes information on crime statistics, alcohol and other drugs, missing students, fire safety, and community resources.
Finally, if you are looking for information on emergency contraception (ECP), visit Other Sexual Health Issues page, or, for information on Public Access Defibrillation (PAD) locations, go here.
Please remember that you can always talk to someone immediately by calling Life Line, a 24-hour local crisis hotline, at 800-310-1160, or by calling 911.