Library Resources
Session 1

Objectives for this Session

• Reference Service at the Circulation Desk
• Get a basic knowledge of where and how to find scholarly material in various Library Catalogs
• Learn to help students make IDS requests
• Use & get acquainted with appropriate tools to access appropriate resources

Reference Responsibilities of the Service Desk for Circ Staff & Students

1. Understand Service Expectations

• Communication techniques
• Milne Library Philosophy of Service
• Behavioral guidelines for customer service (approachability, interest, & Follow-up)

2. Assist with basic services available through the Milne Library Website (logging into requesting materials through IDS, renewals, course reserves, etc...)

• How to navigate the library webpage
• How to request materials via IDS

3. Perform catalog searches if given an author, book title, or call number

• Navigate the library's catalogs (Beta Catalog, WorldCat Local, & GLOCAT)
• Interpret a catalog record: call numbers, material locations, requesting materials from storage & via IDS
  

4. Record all questions in LibStats and review LibStats to keep abreast of Frequently Asked Questions

• How to access and record questions/answers in LibStats

IDS Resquests

• Catalog Searching Worksheet

Catalogs: Roleplay/Practice

Justina's Webpage
elmore@geneseo.edu