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Card Access Frequently Asked Questions

Spring 2021 Specific Questions

What is the best way to reach out you?

email is by far the best way: elocks@geneseo.edu. This email is monitored by more than one person, but usually, only between 8am and 4pm. 

You can call our office at 585-245-5548

You can stop in at Erwin 105 but we are often out on campus.

How do I know when I can get into buildings?

You should be able to scan into buildings with your Geneseo ID. For a listing of current building hours please check out this page: 
https://www.geneseo.edu/events_office/building-hours

Please bookmark this page. Hours may change over breaks or as part of Geneseo's response to the pandemic.

How can I get my card access restored if I am told I am not compliant?

We are in direct contact with Student Health and Counseling as well as the Office of the Dean of Students and are processing covid related access restorations daily. Seven days a week. So we should be restoring access as soon as we find out it is appropriate to do so.

Compliance must be verified by Student Health & Counseling. Once that is taken care of they let us know your compliance is restored. If you contact us directly, we can reach out to Student Health & Counseling to check. Sometimes there is a slight delay.

Can I get access to buildings after hours?

Geneseo continues to work with students on after-hours access for research, academic work, and performance practice. This activity is usually coordinated directly through your department or in the case of student organizations through the Campus Scheduling & Special Events

I am complaint but my card still does not work, what do I do?

Get in touch with us. There could be a technical issue with the card or reader. We can quickly check that out for you. In most cases, this can be done for you remotely.

General

Answers to frequently asked questions about ID card access for faculty and staff working in academic areas.

Do I absolutely need to replace my ID card?

Your ID card functions as your key. If you do not have a key now; or do not normally access the building after hours, then you may not need to replace your ID. It’s up to you.

How can I set up limited access for my students?

Get in touch with us at elocks@geneseo.edu and we can put it together for you with departmental approval.

Where do I go to register my card?

Email us at elocks@geneseo.edu and we'd be happy to help you with that (and any other card access questions you have).

A student dropped my course and no longer should get into the building after hours, what do I do?

Oftentimes your departmental secretary can assist with this, but we are happy to help as well. Shoot us a message at elocks@geneseo.edu.

Can I use my ID card to access other buildings?

Yes, we can provide access permissions for other buildings (ex: maybe you walk in through South Hall on cold winter days). Sometimes this requires approval from departments in those buildings (Milne, Union, etc.).

Can I use my ID card to access residence halls?

Not without approval from Residence Life. If you email them and copy us in (elocks@geneseo.edu) we can get it set up as soon as they approve it. This works for other spaces on campus that specific departments have control over.

Who else can get into our building?

Service and security staff that previously had access with metal keys. This includes staff from Facilities Services, EHS, CAS, CIT and University Police Department.

Who do I talk to about remaining open for a special event?

Campus Scheduling & Special Events coordinates this as one of the many services they provide supporting events on campus.

I lost my ID card, what do I do?

CAS can replace it - but please report it lost so we can turn it off. If it turns up we are happy to turn it on again.

Can I see who got in where when?

Not unless you are University Police Department and are conducting an investigation or are Facilities Services troubleshooting an access issue. Also, this type of information is purged from the system on a regularly scheduled basis.

Does CAS charge for ID card replacement?

If you are trading in an older ID card for a newer one, CAS may not charge you. Replacing a damaged card may result in a charge. CAS reserves the right to decide when to charge for an ID card.

How do I know if my ID card will work with the system?

Newer ID cards have your name in white font. If your name on your ID card is in black font it is an old card and will not work in the system. If you hold your ID card up to a reader it should respond with a red or green light. Green means it is letting you in; red means it is not. No lights mean the card was not read.