How to Activate myVoicemail

You can activate your voicemail service from your office phone, from another campus phone or from off-campus  Activating your service will require you to personalize your mailbox by recording your name and a greeting callers will hear, as well as selecting a personal Phone Identification Number (PIN - formally referred to as mailbox security code).  Follow the steps below:

 

  • Step 1: Connect to the voicemail system by phone
    • From your office phone --> dial 5999 --> enter the initial PIN of 123456 --> followed by the pound (#) key (the system will already know your mailbox number)
      • If you share your phone line --> dial 5999 --> enter your 6 digit ID (mailbox number) --> followed by the pound (#) key --> enter your PIN (mailbox security code) -->  followed by the pound (#) key
    • From another phone on campus --> dial 5999 --> press the pound # key.  At the sound of the 1st prompter --> press the pound  # key --> at the sound of the 2nd promter -->  press the pound  # key again.  The system will prompt you to enter your ID (4 to 6 digits, formally referred to as mailbox number) followed by the pound  # key.  The system will then prompt you to enter the initial PIN of 123456
    • From off-campus --> dial 585-245-5999 --> press the pound (#) key. At the sound of the prompter --> press the pound  # key.  The system will prompt you to enter your ID (4 to 6 digits, formally referred to as mailbox number) followed by the pound  # key.  The system will then prompt you to enter the initial PIN of 123456


  • Step 2: Personalize your mailbox
    • Recorded Name:  Record your first and last name (or department name for a departmental mailbox) --> followed by the pound (#) key --> The system will play back your name and ask if you want to accept it or re-record it.
    • Personal Greeting (aka: Standard Greeting):  Record a new personal greeting callers will hear --> followed by the pound (#) key --> The system will play back your greeting and ask if you want to accept it or re-record it.
    • PIN:  You will be prompted to enter a new PIN. It must be a minimum of 6 digits in length --> The system will ask you to confirm your new PIN.

 

  • Step 3: Exit the system --> simply hang-up --> you have now Activated your voicemail service!

 

Need Help? Call x5588 or email myphone@geneseo.edu