How to Change your myVoicemail Greetings

You can record and enable up to four personal greetings callers will hear in myVoicemail (Note: Do not use Holiday and Closed greetings, as they are not programmed and will not play properly).  The types of  available greetings are:

 

  • Standard Greeting --> Plays 24/7 unless an Alternate, Busy and/or Internal greetings are enabled
  • Alternate Greeting --> Enable to play during for a specific temporary time period (e.g. vacation)
  • Busy Greeting --> Enable to play when you are on your phone
  • Internal Greeting --> When enabled, only on campus callers will hear this greeting when your phone is not answered
  • (Note: Do not use Holiday and Closed greetings, as they are not programmed and will not play properly)

 

To Change your Greetings:

  • Step 1: Connect to the voicemail system by phone
    • From your office phone --> dial 5999 --> enter the initial PIN of 123456 --> followed by the pound (#) key (the system will already know your mailbox number)
      • If you share your phone line --> dial 5999 --> enter your 6 digit ID (mailbox number) --> followed by the pound (#) key --> enter your PIN (mailbox security code) -->  followed by the pound (#) key
    • From another phone on campus --> dial 5999 --> press the pound # key.  At the sound of the 1st prompter --> press the pound  # key --> at the sound of the 2nd promter -->  press the pound  # key again.  The system will prompt you to enter your ID (4 to 6 digits, formally referred to as mailbox number) followed by the pound  # key.  The system will then prompt you to enter the initial PIN of 123456 
    • From off-campus --> dial 585-245-5999 --> press the pound (#) key. At the sound of the prompter --> press the pound  # key.  The system will prompt you to enter your ID (4 to 6 digits, formally referred to as mailbox number) followed by the pound  # key.  The system will then prompt you to enter the initial PIN of 123456


  • Step 2: Access the Greetings Queue
    • Press 4 for set up options --> Press 1  to change your greetings
    • The system will play your recorded Standard Greeting  --> Press 1 to re-record your Standard Greeting --> follow the prompts to Save your changes
    • or Press 2 to record an Alternate Greeting (Vacation)
      • The system will ask if you want to set an end date for playing your Alternate Greeting ---> Press 1 --> follow the prompts to select the number of days
      • The system will ask you to enter the time to the minute you want the Alternate to stop playing --> Press the time in hh:mm (e.g., 8:00 am is 08:00) followed by the pound (#) key --> The system will confirm the end date and time
      • The system will play your recorded Alternate Greeting --> Press 1 to re-record your Alternate Greeting --> follow the prompts to Save your changes
      • The Alternate Greeting will now play until the end date and time, at which point the Standard Greeting will resume playing
    • or Press 3 to record the other greeting types of Busy and Internal (Note: you can also update the Standard and Alternate Greetings in this area as well) --> remember to ignore Holiday and Closed
      • Listen carefully and follow all prompts to change and Save the remaining types of greetings
      • Busy and Internal greetings can be set to play indefinitely
  • Step 3: Exit the system --> simply hang-up

 

 

Need Help? Call x5588 or email myphone@geneseo.edu