Privacy Policies

Explanation of Privacy Policies

Updated 10/2022

The Department of Student Health and Counseling strictly protects the privacy of information related to your personal health information (PHI) and any care you receive from Student Health and Counseling. In order to provide the best treatment to our students, we may use your PHI: 1) to provide treatment, including consultation between Health & Counseling staff about relevant information, and 2) to obtain payment, which may include charges to your student account.

Students have the following rights regarding how PHI is used: 

  • The right to request that we limit how we use and disclose information about your health and treatment.
  • The right to see and get copies of your records. In most cases, you have the right to look at or to get a copy of your Student Health and Counseling record. The request must be made in writing. If your request is denied, we will tell you in writing, of the reasons for denial. You have a right to have the denial reviewed by the management team.
  • If you believe there is a mistake in your record, or that information is missing, you have the right to request that corrections are made. Please put your request in writing. If your request is denied, we will inform you in writing and explain your right to have the denial reviewed. It is then your right to file a written statement of disagreement with the denial.

Any information which is part of your medical record at Student Health and Counseling will be treated with the utmost confidentiality. Documentation related to any services you receive at Student Health and Counseling does not become part of your academic or other College records (including banner). Student Health and Counseling staff may consult with each other about relevant information, as necessary, in order to provide the best treatment for each individual. Students who have any questions about Student Health and Counseling's privacy practices or wish to file a complaint should contact the Principal Administrator for Student Health and Counseling in writing. 

Legally Mandated Exceptions to Confidentiality (including telehealth):

  • Reportable conditions, such as COVID-19, meningitis, and sexually transmitted infections, which constitute public health risks.
  • The threat of imminent danger of hurting self or others, for example, in the case of potential suicide or homicide.
  • Incidence of suspected child abuse, neglect, or maltreatment as necessary to protect the elderly and/or children involved.
  • Legal cases in which clinical records are subpoenaed by the court.
  • Medical/psychiatric emergencies, when information may be shared with other providers as needed to provide appropriate treatment.


Additional Information

All services provided to students and all communications between you and our staff are held in the strictest confidence. Prior to any treatment at Student Health and Counseling, each client is asked to read, sign and date a standardized consent to treatment form explaining both their rights and the organization's responsibilities in regard to privacy and confidentiality. This consent form is kept in the student's record and updated on the first visit of each academic year. Student Health and Counseling's confidentiality policy is in accordance with state and federal regulations.

For more information, review our full Explanation of Privacy Policies & Consent for Treatment that students acknowledge upon seeking our services.

Documentation related to any services you receive at Student Health and Counseling does not become part of your academic or other College records. Within the Student Health and Counseling department, Student Health and Counseling staff consult with each other about relevant information as necessary in order to provide the best treatment. Other than instanced of the legally mandated exceptions described above, your information will not be shared with anyone outside Student Health and Counseling without your written permission.

If you would like to release your Student Health and Counseling records to another provider, you will need to complete and sign a release form granting us authorization to release information. This form is available as a PDF below; simply print the form, complete it, sign it, and return it to us at the address provided. If you have any questions about completing this form, please contact Health Services at 585-245-5736 or Counseling Services at 585-245-5716.

Authorization to Release Information

Student Rights and Responsibilities

As a student you have the right:

  • To receive considerate and respectful care.
  • To have your diagnosis and treatment explained to you or a legally authorized person in terms that you can understand, and to have any related questions answered.
  • To know the diagnosis, the treatment plan, and the risks and benefits of treatment and of non-treatment.
  • To know the prognosis, or expected course of illness or disease.
  • To have all common side effects of a drug explained.
  • To inspect, receive copies, and request amendments to your medical records.
  • To know who is interviewing and examining you.
  • To have explained to you ways that you can prevent medical problems from recurring.
  • To refuse to be examined or treated by health practitioners, to be informed of the consequences of such decisions, and to request a second opinion if you want one.
  • To change your provider if other qualified providers are available.
  • To be assured of the confidential treatment of disclosures and records and to have the opportunity to approve or refuse the release of such information, except when the release of specific information is required by law or is necessary to safeguard you or the college community.
  • To use established procedures for any suggestions, complaints, and grievances regarding the care you receive while a student here.
  • To refuse to participate in experimental or other research protocols.
  • To request and have available to you information about advance directives.

As a student you have the responsibility: 

  • Take an active role in your own health care by educating yourself, asking questions, and voicing any concerns you may have.
  • To provide Student Health and Counseling with a complete, accurate medical form to the best of your ability, including information about immunizations, current health status, allergies or sensitivities, medications, including over-the-counter products & dietary/herbal supplements, & prior medical/psychiatric conditions.
  • Ask questions if you do not understand the directions or treatment being given by a provider.
  • Inform the health center staff if you need to miss an appointment (preferably 24 hours in advance).
  • Accept personal financial responsibility for any charges not covered by the health fee or your health insurance (see below).
  • To be respectful of all the health care providers and staff, as well as other patients, and all property, while in the Student Health and Counseling facility.
  • To provide a responsible adult for transport home from the facility and remain with them for 24 hours, if required by their provider.

Your additional responsibilities specific to any telehealth contacts (telehealth includes secure video-conferencing, telephone conversations, secure messaging, emails, and other audio-visual interactions):

  1. You agree not to record any telehealth appointments.
  2. You are aware that you may only use telehealth services within the State of New York, which is the state in which professional staff is licensed.  You will truthfully advise us of your current location at the start of each appointment.
  3. You agree to arrange a location that has sufficient lighting and privacy and that is free from distractions or intrusions for any telehealth appointments.  (In rare instances, we may be able to offer assistance with obtaining a secure location.)
  4. You agree that you are solely responsible for securing and maintaining the necessary equipment, internet connectivity, and applications you may require in order to utilize telehealth services. You agree that you will utilize equipment owned by you personally and not by an employer or any others.
  5. You agree that if the agreed-upon form of technology fails in the course of a telehealth session, an alternate form of communication (most likely phone) will be utilized by our office to follow up with you.  At the start of each telehealth appointment, you will confirm your phone number.  Should you become disconnected and/or experience any other difficulties utilizing the designated telehealth platform, you will attempt to contact our office.
  6. You agree to be appropriately dressed for a telehealth appointment (similar to if you were attending an in-person, face-to-face appointment).
  7. You acknowledge that our office will keep a written record of any telehealth appointment in your Student Health and Counseling electronic medical record. 


Our team of knowledgeable, caring professionals provides the highest quality health care. We strive to treat every patient as we would like to be treated ourselves, with care and understanding. We are dedicated to an ongoing pursuit of excellence and we recognize that there is always room for improvement.

Please let us know how we are doing. Suggestion boxes can be found in all exam rooms and waiting rooms throughout Student Health and Counseling's various locations If you have specific comments about our website, please contact our webmaster.