SUNY Geneseo Federal Credit Union is committed to meeting our members financial needs while maintaining the highest standards by providing prompt, competitive, quality, personalized services, while safeguarding member investments by preserving financial stability.
SUNY GENESEO FEDERAL CREDIT UNION
Billing Rights Annual Notice
If you believe your statement is incorrect, or if you need more information about a transaction on your statement, please write us on a separate sheet at SUNY Geneseo FCU PO Box 114 Geneseo NY 14454 as soon as possible. We must hear from you no later than 60 days after we make available to you the FIRST statement on which the error or problem appeared. You may phone us at 585-245-5700 and send your complaint in writing to us within 10 days.
In your letter please provide the following information:
You do not have to pay any amount that is in question while we are investigating, but you are still obligated to pay the parts of your statement that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you questioned.
The finance charge is calculated on open end loans by applying the daily periodic rate to the unpaid principal balance for the actual number of days such balance remains outstanding. To get the unpaid principal balance we take the beginning balance of your account each day, add any new advances, and subtract any payments or credits. This gives us the unpaid balance for that day. The finance charges are collected at the time of a payment.
The annual percentage rate (APR) is shown in the loan description area for each loan. That daily periodic rate is calculated by dividing the APR by the rate as noted on you disclosure.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Notify us as soon as possible at the address listed above, if you think your statement is incorrect or if you need more information about a transaction on the statement. We must hear from you no later than 60 days after we make available to you the FIRST statement on which the error occurred. You may phone us, but doing so will not preserve your rights.
We will investigate your complaint. If it takes more than 10 business days to investigate the error, we will temporarily credit your account for the amount you believe is in error. Upon completion of our investigation, we will notify you of the outcome.
NO RESPONSE IS NECESSARY IF THERE ARE NO SUSPECTED ERRORS.
YOUR FUNDS ARE SAFE WITH US- DEPOSITS UP TO $250,000.00 ARE INSURED BY THE NATIONAL CREDIT UNION ADMINISTRATION.
If your VISA Debit/ATM Card is lost or stolen contact the Credit Union immediately, during business hours at 585-245-5700 or call VISA 24/7 at 1-800-543-5073.