How to Request Service on Printers
Leased Toshiba MFD
To request service for a leased Toshiba multifunctional device, departments are to call Toshiba's service department at (800) 727-4264, option 1. Please be prepared to provide the serial number and location of the MFD for which you are requesting service. A label has been affixed to the front of each leased MFD that provides the 1-800 number for Toshiba's service department and the device's serial number.
If you need to escalate a service request, please feel free to contact Toshiba's Director of Client Services, Holly Parker, at (585) 697-5563 or firstname.lastname@example.org or Rebecca Anchor, Director of Purchasing & Central Services, at ext. 5100 or email@example.com.
The College continues to have a dedicated Toshiba service technician, Dan Travers. He will respond to all service requests within four hours between the hours of 8:00 a.m. and 5:00 p.m.
College-owned Networked Printers
Departments requiring service for networked laser printers should contact the CIT Help Desk at ext. 5588. CIT will determine whether or not the issue can be resolved locally or if it needs to be escalated to Toshiba. As mentioned above, the College's current five-year contract with Toshiba includes maintenance and repair (including maintenance and kits and repair parts) for all of the College's networked laser printers.