Three Win Van Quaal Outstanding Quality Service Awards

Left to right, Sue Reynolds, Robin Kapelke and Stacy Colt.
Earning Gloria and Van Quaal Outstanding Quality Service Awards this year are (l to r) Sue Reynolds, Robin Kapelke and Stacy Colt.

GENESEO, N.Y. – The selection committee for the Gloria and Van Quaal Outstanding Quality Service Award deemed the nominations so exceptional this year that the committee selected three awardees from the nine nominations they received.

Receiving the awards this year are Stacy Colt, appointment manager in the Department of Human Resources; Robin Kapelke, secretary in the Facilities and Planning Department; and Sue Reynolds, office assistant 2 in the Procurement and Property Control Department. The annual award recognizes an individual in the Division of Administration and Finance who has had a consistently high level of performance during his or her career, a recognizable and meaningful impact at the college, and who serves as a role model for others.

Rick Hurley, interim vice president for administration and finance, presented the awards at this year’s College holiday celebration.

“I would like thank all three recipients of this honor,” said Hurley. “You each exemplify the outstanding attributes that characterize this award.”

Colt’s nomination noted that “she is meticulous in carrying out her duties, always with an eye on the impact of her work on Genseo employees. The Human Resources Office has a large impact on the employee’s perception of the college and Stacy always reaches above and beyond to assist anyone who contacts the office.  She does this out of her pride for SUNY Geneseo, her good heart, her caring nature, and her strong service-oriented values.”

Kapelke’s nomination praised her for being a team player with a great customer service attitude. “Robin is always willing to assist with areas of workload across the Department of Facilities Services and Planning, always thinking about what is best for the College. She is a true self-starter and is always eager to help out anyone who needs it.”

Reynolds nomination noted that “she is a quintessential ombudsperson at the College. She is frequently seen helping visitors to campus who appear lost, giving them directions and projecting the friendly, welcoming attitude so important to the Geneseo culture. Sue is noted for being extremely approachable, detail oriented and provides outstanding customer service.”

All recipients received a certificate and a $1,000 check from the Geneseo Foundation. Former Vice President of Administration and Finance Kenneth Levison established the award in 1997 through a Foundation endowment in honor of the Quaals' many years of devoted service to the College and Geneseo community. Van Quaal was vice president emeritus of business affairs and finance before his death in 2005 at age 80.

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