Case Management

Case Management aims to provide short-term and goal-oriented interventions for students with concerns in singular or multiple life areas. Case Managers directly support students in overcoming obstacles, reducing distress, and connecting to appropriate on- and off-campus resources. Case Management provides ongoing non-clinical support to students referred to the Geneseo CAREs Team and collaborates with other CAREs Team members on campus safety and risk assessment.

Students can connect with Case Management support in several ways:

• Use the Geneseo CAREs Referral Form.
• Email Rachel Radovich-Chu, Geneseo CAREs Coordinator.
• Discuss your needs with a campus community member (i.e. academic advisor, professor, counselor, coach, residence life staff member), who can submit a referral on your behalf.

Upon receiving a referral, a Case Manager will reach out to schedule via email. Depending on your circumstances, you may have one or multiple appointments throughout the semester; however all students will have an initial intake appointment to assess areas of wellness and need for resources.

Case Managers provide services such as initial assessment of needs, follow-up appointments, referral coordination, consultation and collaboration with other on campus and off-campus resources.

Below are some examples of case management assistance provided to students:

• Researching and referring students to health and wellness resources
• Coordinating student care services with local hospitals during health and safety emergencies
• Navigating social services and community agency networks (i.e. Livingston County, LawNY, NYS of Health/Medicaid, etc.)
• Assisting students through college transitions (e.g. new student experience, leave of medical leave of absence, transfer/withdrawal, etc.)
• Advocating with students for additional academic resources and support
• Connecting with Financial Aid to organize and complete required paperwork

Services not within the scope of Case Management include the following:

• Ongoing therapy/mental health counseling treatment
• Diagnostic services
• Documentation of a disorder, disability, or need for accommodations
• Therapy animal/emotional support animal documentation