Breadcrumb

CIT HelpDesk

Need Technical Assistance?

phone

Call the Helpdesk

(585) 245-5588

library_books

Self Help Guides

Available 24/7

person

Visit the HelpDesk

Main Floor of Milne Library

About the CIT HelpDesk

A picture of the CIT HelpDesk in Milne library.  A student is being assisted at the desk while 2 3D printers work in the backgroundCIT has friendly and helpful staff located at the HelpDesk desk in Milne Library. As you enter the main doors of the library, our desk will be to your left. The HelpDesk provides assistance with the technology located in Milne Library along with carry-in support for Geneseo students, faculty, and staff personally-owned laptops and mobile devices. Services offered include:

  • Network setup (including WiFi & VPN)
  • Adding printers
  • Academic software installation
  • Sign-out and support technology available for loan
  • General computer questions

HelpDesk staff are not able to perform hardware repair or troubleshooting, OS installation, data recovery, or malware removal. Protect your technology investment by seeking in-warranty assistance from your computer manufacturer or Authorized Service Providers. CIT does not officially partner with any third parties for student repairs. The closest Apple Authorized Service Provider is the Apple Store at Eastview Mall.

For more information about the services available from the CIT HelpDesk or other technology questions, call 585-245-5588, stop by the HelpDesk in Milne Library, submit a request in our online system, or send an email to helpdesk@geneseo.edu

Technology Support for Departments

Each academic department is part of a cluster that is supported by a Technology Support Professional (TSP). Your TSP can assist you with all desktop computing needs. Contact the CIT HelpDesk at (585) 245-5588 to place a request for your TSP.

Click here for a list of the TSPs and what departments they support.

Supported Software & Hardware

Please visit the below "Supported" lists often as they are updated to reflect new technology and older technology no longer supported by CIT. Note: These lists are only for "college owned" equipment or tenants expecting service from CIT (if granted). CIT does not support personally owned equipment for faculty and staff.

Reference: Supported Software & Hardware Lists

Helpful Links