Student Account Holds
Student Account Holds are prompts notifying students that they need to take action to complete a college process. Taking action to remove the Hold prevents delays with registering for classes, while others may restrict functions such as limiting which classes a student can take. Examples of situations where holds may be placed on accounts include: an overdue visit with your academic advisor, academic warning or probation, transcripts have not been received, and overdue tuition balance.
Please look up the correct code and then carefully read about the type of hold on your account.
Accept Financial Responsibility (FR)
Information: Each semester that you are registered at SUNY Geneseo you are required to confirm your registration and accept financial responsibility for the charges that are assessed to your student account (tuition, fees, room, board, etc.). You must complete this confirmation regardless of whether you have already paid your college bill or have sufficient aid to cover your bill. The process takes only a few minutes to complete and assures you are aware of your rights and responsibilities in regard to your college costs. Failure to complete will delay receipt of financial aid and could cause a hold to be placed on your account. Please review your financial responsibility and confirm your registration.
Advisement Hold (AD)
Information: You should contact your advisor to set up an appointment before the Advance Registration Dates. Your advisor's name is listed in KnightWeb under Student Menu -> Student Records -> Student Information. Please contact your advisor for more information. Only your advisor can remove the hold so you can register for classes.
Attorney General Hold (AG)
Information: You have an outstanding debt owed to SUNY Geneseo that has been transferred to the NYS Attorney General for collection. Contact the Civil Recoveries Unit of the Attorney General (518-776-2173 or toll-free 866-697-2924) to resolve the outstanding balance. Request them to notify the Student Accounts Office at Geneseo to remove the hold after the balance has been satisfied. This hold cannot be removed without an official notification from the Attorney General.
Collection Hold (CA)
Information: You have an outstanding debt owed to SUNY Geneseo. Go to your Student Account Center (available from your myGeneseo account) to view your account status and make a payment on your account. Direct questions regarding this hold to the Office of Student Accounts at 585-245-5621 or firstname.lastname@example.org.
COVID-19 Hold (CO)
AOP Registration Hold (AO)
Defaulted Perkins Loan Hold (DP)
Information: Please contact the SUNY Student Loan Servicing Center at 518-525-2626 or email@example.com. Inform the agency that Geneseo has a Defaulted Perkins Loan hold on your account. After you have made satisfactory arrangements request they notify Geneseo to remove the hold. Geneseo cannot remove the hold without an official notification from SLSC.
Deregistered (Non-Payment) Hold (NP)
Information: You have been deregistered (dropped) from this course due to non-payment of your semester bill. Go to your Student Account Center (available from your myGeneseo account) to view your account status and make a payment on your account. Direct questions regarding this hold to the Office of Student Accounts at 585-245-5621 or firstname.lastname@example.org.
Dean of Students Hold (DS)
Information: This hold is placed when there is an infraction relating to the campus conduct system or community standards. Please contact the Dean of Students or the Center for Community at 585-245-5706 or email@example.com for more information.
Financial Aid Exit Interviews (EX)
Information: You must complete Direct Loan Exit Counseling upon graduation, withdrawal from school, or if your enrollment drops below 6 credits. Please go to Federal Student Aid website to complete this requirement. You will need your Social Security Number and four-digit FAFSA PIN Number. Select Manage Loans > Complete Exit Counseling. Please allow up to two business days for your hold to be removed. If you have any questions, please contact the Financial Aid Office at 585-245-5731 or firstname.lastname@example.org.
Financial Hold (FH)
Information: You have an outstanding balance on your account. Payment can be made at your Student Account Center, available via in KnightWeb under the Student Menu or in myGeneseo. Direct questions regarding this hold to the Office of Student Accounts at 585-245-5621 or email@example.com.
Graduation Hold (GH)
Information: This hold is placed when a student's graduation date has passed, but there are outstanding requirements preventing graduation. Please contact the Graduation Records office at 585-245-5543 or GraduationRecords@geneseo.edu to determine what is needed to have your degree successfully conferred.
International Student Services Hold (IS)
Medical Hold (MD)
Information: Your health records are incomplete. Please contact the Health & Counseling Office at 585-245-5736.
Missing Training (MT) PREVENT ZONE
Information: The College has contracted with an outside company to provide educational opportunities for safety and prevention classes. You must complete the course(s) before you will be able to register or withdraw from classes. All students who are living in the residence halls must complete the fire safety course. All new students, participants in Greek organizations, and athletes must also complete the Hazing 101 course.
Missing OC Address Hold (OC)
Information: Your Off-Campus address is missing from our system. Please enter your off-campus address in KnightWeb. You should be prompted to enter your address immediately after login. You may also enter it under Personal Information Menu -> Update Off-Campus Address. Contact the Center for Community at 585-245-5706 if you have any questions.
Parking Fine (PF)
Information: You have an outstanding parking fine on your account. Payment can be made in person or online at the Parking & Transportation Office, Schrader Hall 19, or call 585-245-5978 for additional assistance. Students with outstanding parking fines will not be issued a diploma until the fines are paid.
Pre-Graduation Check Hold (PG)
Information: Despite the name, the PG Hold is not a Graduation Office hold. An allocated responsibility of the DAPA Office, the Pre-Graduation Hold is automatically placed on all student accounts when they reach 75 credits. It is removed by the advisor after meeting with the student to review their progress toward degree completion. The Graduation Checklist or DegreeWorks are used as reference during this meeting.
Please contact your advisor prior to registration to review your progress and remove the hold. Your advisor's name is listed in KnightWeb under Student Menu -> Student Records -> Student Information.
Registrar's Hold (RH)
Registration Only Hold (RO)
Study Abroad Office Hold (ST)
Information: A study abroad hold is placed on the student's account by the Study Aboard Office when a student has become delinquent in paying the program fee (not tuition) for a study abroad/study away program. The student is contacted with an email to alert them to the situation. The email provides specific information about the money owed. Please contact firstname.lastname@example.org at 585-245-5546 for further direction.
Teach Grant Exit Counseling Hold (EL)
Information: You must complete TEACH Grant Exit Counseling. Please go to www.studentloans.gov and select Exit Counseling to complete this requirement. To sign in, you will need your Social Security Number and four-digit FAFSA PIN Number. Please allow up to two business days for your hold to be removed. Contact the Financial Aid Office at 585-245-5731 or email@example.com for more information.
Telephone Fine Hold (TF)
Write-Off Hold (WO)
Information: You have an outstanding debt owed to SUNY Geneseo. This Hold prevents you from registering for classes or receiving a diploma. Contact the Office of Student Accounts at 585-245-5621 or firstname.lastname@example.org to remedy the Hold.