Health Crisis and Emergency Resources

If you or someone you know is experiencing a life-threatening medical or psychological emergency, call University Police Department (UPD) on-campus at 585-245-5222 or 9-1-1 off-campus. CALL or TEXT 9-8-8 (Suicide & Crisis Lifeline) for urgent mental health concerns.

Public Access Defibrillation (PAD) locations

Student Health and Counseling After Hours Phone Triage 

After Hours Phone Triage: 

When calling our phone numbers (585-245-5736 or 585-245-5716) outside of business hours, your call will be automatically transferred to a Nurse Advice Line, FONEMED. (Be sure to stay on the line after the message.) This service provides students with triage consultation by registered nurses when our office is closed. The Nurse Advice Line can be utilized for both medical and mental health concerns. After hours, you can also call FONEMED directly at 877-861-5005. You may need to leave a message for the triage nurse to return your call.

Hotlines Available 24/7
  • 988 Suicide & Crisis Life Lifeline (24/7) - call or text 9-8-8
    800-273-8255 (TALK)
  • Crisis Text Line (24/7)
    Text GOT5U (or anything) to 741-741
  • 211 (24/7) - call 2-1-1
    local general support (housing, food, financial, etc.) and referral number
  • The Trevor Project (24/7)
    Text START to 678-678
    trained counselors assist with challenges faced by LGBTQ people
  • SAMHSA’s National Helpline (24/7)
  • 800-662-HELP
    for general mental health and substance use issues
  • Disaster Distress Helpline (24/7)
    provided via SAMHSA; for those experiencing emotional distress related to natural or human-caused disasters
  • RAINN National Sexual Assault Hotline (24/7)
  • Veterans Crisis Line (24/7)
    800-273-8255 (TALK); press 1
    Text 838-255

Visit our Mental Health Quick Resource List for additional options.

Hospitals Available 24/7

Wyoming County Community Health System (~19 miles)
400 N. Main Street, Warsaw, NY 14569

Nicholas H. Noyes Memorial Hospital (~22 miles)
111 Clara Barton St., Dansville, NY 14437
(585) 335-6001

UR Medicine Strong Memorial Hospital (~30 miles)
601 Elwood Ave, Rochester, NY 14642-0002
(585) 275-2100

Highland Hospital (~30 miles)
1000 South Ave, Rochester, NY 14620
(585) 473-2200

Urgent Care Available Until 9:00 pm

Noyes Health Services
50 E South Street, Geneseo NY 
Open daily 9 am - 9 pm (last patient at 8:30 pm) 

RRH Geneseo Urgent Care
4302 Gateway Drive, Geneseo NY
Monday-Friday 9 am - 9 pm, Saturday-Sunday 9 am - 8 pm

Sexual Assault/Rape Resources

Emergency Medical Services can provide prophylactic treatment for both pregnancy and sexually transmitted infections (STIs). Evidence collection for a rape kit is offered by designated SAFE Centers in Monroe County. Rape kits are collected up to 96 hours after the incident. 

Preventative health care such as Emergency Contraceptive Pills (ECP) can also be obtained from Health Services. This service is provided free of charge.

Mental health therapy is available from Counseling Services on a same-day walk in or scheduled basis.

Additional available campus and local resources:

Red Folder Initiative

For the Red Folder Initiative, all faculty and staff are provided with a Red Folder. This folder serves as a quick reference guide, providing resources for working with students who may be struggling emotionally. Updated Red Folders are scheduled to be distributed in Fall 2023.