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Crisis & Emergency Resources

Your health and safety are our top priority. In the event of an emergency or crisis situation, we are here to help.

Life-threatening Emergencies

In the event of any possible life-threatening medical or psychological emergency, seek immediate help from an area hospital.
  • If you are on-campus, call University Police at 585-245-5222 and they will call an ambulance to campus. On-campus emergencies are responded to by both University Police and Geneseo First Response.  
  • From off-campus, call 911.
  • For additional pandemic-specific resources, visit our Coping with Covid page.
Non-life-threatening Crisis Situations

In the event of a non-life-threatening crisis situation occurring during Student Health & Counseling business hours, students may call Health Services (for medical situations) at 585-245-5736 or Counseling Services (for psychological situations) at 585-245-5716 for assistance.

For more information about urgent care services, visit the Our Services pages for Health Services and Counseling Services. For non-urgent situations, students can also leave a secure message for any Health Services or Counseling Services professional staff member at the student health portal,

Night and Weekend Resources

During hours when Student Health and Counseling is closed, Health Services has contracted with Fone Med, a Nurse Advice Line, to provide consultation to Geneseo students. The registered nurses with Fone Med are available to talk with students to help them determine whether they need immediate medical/psychological intervention, should make an appointment with Health or Counseling Services, or if there are self-care strategies that they can appropriately use. The Nurse Advice Line is available for consultation about both medical and mental health concerns.

During evening and weekend hours, students can reach the Nurse Advice Line (Fone Med) simply by calling the main number for either Health Services, 585-245-5736, or Counseling Services, 585-245-5716. Callers will be given instructions to stay on the line in order to connect directly with Fone Med. Should you experience any problems with the forwarding service, you can also call Fone Med directly at 877-861-5005. Like any call to Health Services, there is no charge for utilizing the Nurse Advice Line. This service is available only to SUNY Geneseo students.

Additional Resources

For non-emergency situations, the following additional resources are available locally when Student Health and Counseling is closed:

Urgent Care in Geneseo by Noyes Health Services
Provides non-emergency, outpatient health care
Daily: 9:00 a.m. – 8:30 p.m.
50 E South Street, Geneseo

Noyes Memorial Hospital*
390 South to Exit 5 (Dansville)

Strong Memorial Hospital*
390 North to Exit 16, follow "H" signs

SUNY Crisis Text Line
Text "GOT5U" to 741-741 

2-1-1 /LIFE LINE
2-1-1 /LIFE LINE is a 24/7 crisis/suicide intervention program and Information & Referral (I&R) service serving Monroe, Wayne, Ontario, Livingston, Cayuga, and Seneca Counties.  We offer assistance and referrals for emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, and more. If you need help, just ask! Dial 2-1-1 or 1-877-FLNY2-1-1 (1-877-356-9211), accessible 24 hours a day, seven days a week, including holidays, with Spanish-speaking telecounselors and telephone translation services available.

Life Line
24-hour crisis and referral local hotline
585-275-5151 OR 800-310-1160

RESTORE Sexual Assault Services
24-hour local hotline (Livingston, Genesee, Orleans, & Wyoming Counties)
Phone:800-527-1757 (for Monroe County, call 585-546-2777)

Transgender Lifeline
Designed for members of the transgender community in crisis and staffed by transgender people.  Open 11 a.m. to 5 a.m. EST daily.

Disaster Distress Helpline
24-hour crisis counseling and support
800-985-5990 or TEXT "TalkWithUs" to 66746

*Visits to these services are not covered by student health fees; check with your health insurance provider. If you are in need of health insurance, learn about the student insurance plan available for purchase on the Insurance Information page. For information on transportation to and from local medical services, visit Parking & Transportation's Medical Needs page.

Sexual Assault/Rape Resources

Visit Sexual Assault - Focus on Education (S.A.F.E.) for a comprehensive listing of resources, including the following:

Additional options:

  • Consider seeking medical attention for prophylactic treatment for both pregnancy and sexually transmitted infections (STIs) as well as to have evidence collected via a rape kit. The rape kit, which can be obtained at the SAFE Center at Strong Memorial Hospital Emergency Department, can be collected up to 96 hours after the incident.  You may call RESTORE Sexual Assault Services and request that a rape crisis advocate be present. The Livingston County hotline is available 24 hours a day, 7 days a week at 1-800-527-1757.
  • Consider seeking preventative care.  Emergency Contraceptive Pills (ECP) can also be obtained from Health Services by calling 585-245-5736 or by going to; this service is provided free of charge. (Note that ECP can reduce the risk of pregnancy up to 120 hours after unprotected vaginal intercourse. However, the pills work best when taken within 72 hours; during this time, they can reduce the risk of pregnancy from 75-89%.)
  • Consider speaking with a counselor.   You can request an appointment from Counseling Services by going to or by calling 585-245-5716 for a same-day appointment.
  • RESTORE Sexual Assault Services is available 24 hours by calling their hotline,800-527-1757 (Livingston, Genesee, Orleans, & Wyoming Counties; for Monroe County, call 1-585-546-2777). A RESTORE counselor can provide support, advocacy and educational resources to Geneseo students as needed. A RESTORE counselor is available on campus. 
Additional Information

If this is not an emergency or crisis but you would like to learn more about your symptoms as well as self-care options, visit Health Services' Common Health Concerns page.

For imminent concerns about danger to self or others, call University Police x5222 or 911. For more information about suicide, Ulifeline is a comprehensive behavioral support web site which was designed specifically for young adults and which focuses on suicide prevention. You may also find it useful to review this suicide risk questionnaire, ACT now to stop a suicide.

For a review of safety and crime issues on campus, please review the Annual Campus Security and Fire Safety Report. This report includes information on crime statistics, alcohol and other drugs, missing students, fire safety, and community resources.

Finally, if you are looking for information on emergency contraception (ECP), visit Other Sexual Health Issues page, or, for information on Public Access Defibrillation (PAD) locations, go here.

In the case of urgent mental health situations, you can access help via Life Line, a 24-hour local crisis hotline, by calling 2-1-1 or 800-310-1160.  Crisis Text Line, a 24/7 national crisis line, is available at 741-741.