Frequently Asked Questions About Mail Services
Student Mail Services
Q: What will my mailing address be?
A: The general mailing address for full-time undergraduate students will be according to the following format:
10 MacVittie Circle
Geneseo, New York 14454
Box number assignments will be mailed out to all on-campus students in their room assignment letter. Box numbers will also be available for students to view via SUNY Geneseo’s KnightWeb. To view your combination number you must login to KnightWeb and select Personal Information Menu and then View Address(es) and Phone(s). The mailbox number and complete mailing address is indicated under the Campus Box address. Your mailing address will always be the same during your entire time at SUNY Geneseo, regardless of the changes in your physical address.
Residence Halls are not a valid mailing address. To ensure that you receive all of your mail, you must use the address format shown above.
Q: Where do I go to get my mail?
A: All full-time undergraduate students will have an assigned mailbox in the MacVittie College Union. Mailboxes are located in Mail Services Department on the 1st floor of the College Union, at the former site of the campus bookstore.
Q: What are the hours that I can access my mailbox?
A: Access to student mailboxes will coincide with the building hours of the MacVittie College Union. Current hours for the Union are as follows:
Monday – Thursday, 8:00 a.m. – 11:00 p.m.
Friday 8:00 a.m. – 2:00 a.m.
Saturday 10:00 a.m. – 2:00 a.m.
Sunday noon – 11:00 p.m.
Q: How do I get a package that was sent to me?
A: All student parcel packages (FedEx, DHL, UPS, etc.) should be addressed using the same mailing address as your mail, with your box number.
All parcel packages will be received in Mail Services at the MacVittie College Union. Once received, students will be notified by email that they have a package to pick up and the package will then be distributed in any of three ways, depending on size: small packages will be left in mailboxes; medium sized packages will be placed in parcel lockers located next to the students mailboxes (key to parcel locker will be left in student’s mailbox); large packages, that do not fit in mailboxes or parcel lockers, will be held behind the Customer Service counter and available for pick up during Mail Services business hours. Carts will be available on loan for students to facilitate the pick up of large parcel packages.
The Mail Services’ Customer Service counter will be staffed Monday through Friday, 8:00 a.m. – 4:15 p.m. and Saturday, 10:00 a.m. – 4:15 p.m.
Q: How do I send outgoing mail and packages?
A: The Mail Services’ Customer Service counter will sell stamps for outgoing mail to be placed in any of the blue Post Office drop boxes located at the College Union and throughout campus. All packages and mailings requiring additional services must be done at the Village of Geneseo Post Office.
Q: Do I have a mailbox if I live off campus?
A: All full time undergraduate off campus students will be assigned a mailbox in the College Union. While off campus students can still use their off campus address to receive mail, you should take note that the college will be using the mailboxes in the College Union as the primary mailing address for all full time undergraduate students. It is important that you check your mailbox in the College Union so you receive all of your mail.
Q: How do I find my combination or mailbox number?
A: Box numbers will also be available for students to view via SUNY Geneseo’s KnightWeb. To view your combination number you must login to KnightWeb and select Personal Information Menu and then View Address(es) and Phone(s). The mailbox number and complete mailing address is indicated under the Campus Box address. Your mailing address will always be the same during your entire time at SUNY Geneseo, regardless of the changes in your physical address.
Q: How do I use my combination number?
A: Instructions for your mailbox combination are as follows:
- Turn left 4 times and stop at 1st number
- Turn right and pass the 1st number once and stop at 2nd number
- Turn left and stop at 3rd number
- Turn right to open
- Turn left after closing the mailbox to reset the lock
Q: Why do I now have a mailbox in the College Union?
A: The decision to relocate the College’s mailroom to the College Union and expand its operations to accommodate student mail is just one of many recent changes implemented to make the College Union a more comfortable and useable facility for students, to reinforce the idea of the Union as a center of campus life and to foster student interaction.
In addition, the College hopes the move will enhance the efficiency and safety of mailing operations. Fewer Resident Hall Directors and student workers will have to sort the mail in multiple locations, which will improve security and safety. Dedicated Mail Services staff are trained to detect and handle suspicious letters and packages, and such items are more readily and safely contained in a single location. With all parcel packages being delivered to this centralized location, there will no longer be the need for parcel delivery drivers to have access to the dorms on campus. This will not only provide increased safety to the students, but will also decrease the amount of lost and misguided packages.
Q: What if I require special accommodations?
A: All requests for special accommodations should be directed in writing to:
Director of Purchasing & Central Services
1 College Circle
Geneseo, New York 14454
and copied to:
Director of Student Disability Services
1 College Circle
Geneseo, New York 14454.
Q: Who do I contact if I have more questions?
A: All questions regarding mail can be directed to any of the Mail Service staff at (585) 245-5691 or by email at firstname.lastname@example.org
Faculty & Staff Mail Services
Q: What do I needed to do for a bulk mailing?
A: The mailing must be a minimum of 200 pieces and be in zip code order from low to high. The upper right hand corner must be stamped with the non profit stamp which can be borrowed from the Accounting Department. It is asked that rubber bands are not used to band anything together.
Q: Does it cost more to send a F/C letter to Alaska, Hawaii or Puerto Rico?
A: A regular letter does not cost more to send to Alaska, Hawaii or Puerto Rico. Priority mail will cost more and the rate depends on the exact location of where the letter is going.
Q: When you are sending out a newsletter that needs to be folded, where should the fold be and how to should the newsletter be closed?
A: The United States Postal Office requires newsletters to be folded on the bottom with a piece of tape fastening the newsletter at the top.
Q: When do you need to put a customs form on a package?
A: Customs forms are required to go on packages that leave the country that weigh more than one pound. Packages that are under one pound do not require a customs form. Customs forms are located in Mail Services.
Q: What is priority mail?
A: Priority Mail is any piece of mail that weighs over 14 ounces. It is usually delivered in 2 to 3 days. This is not guaranteed. There is no way to track priority mail.