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Appeals/Grievances

Internal Appeals or Grievances

  • If a student disagrees with an accommodation decision reached by the OAS (i.e., the requested is denied or an alternative accommodation(s) is offered), or is dissatisfied with the manner in which an approved accommodation is being provided, the student should outline the details of the complaint, in writing, and deliver it to the Assistant Dean of the Office of Accessibility Services within 10 business days of the decision notification. The student may provide additional information and request a reconsideration of the accommodation decision. The Assistant Dean will conduct a second review of the requested accommodation which may include a meeting with necessary parties (the student, instructors, treatment providers if applicable). After the second review of the request, the Assistant Dean will respond to the student in writing. The response will include a summary of findings and a rationale for the resulting decision.
  • If the decision of the Assistant Dean from the second review of the request is not satisfactory to the student, the student may file an appeal with the Dean of Students. The Dean will convene the Accessibility Services Advisory Committee to review the grievance.
    • At least three members of the Accessibility Services Advisory Committee will meet with the student and, at a separate time, with the other party. 
    • A written determination will be sent to the Assistant Dean and the student within 15 business days. A copy of the determination will be kept on file for 5 years.

External Appeals or Grievances

Although a student is encouraged to resolve complaints at either the personal level directly with faculty, or through the internal appeals or grievance process, he/she has the right to file a grievance with the Office of Civil Rights at any time. The Statute of Limitations for filing a complaint with OCR is 180 days from the time the incident occurred. Forms may be obtained from the ADA Coordinator, or the student can appeal online through the Office of Civil Rights. Students also reserve the right to file complaints of bias on the basis of disability with the Office of Diversity, Equity, and Inclusion.