Immediate Deletion of an Account


Account deletions normally are driven by database changes in Banner and HRMS. Students who are not registered for classes in the current or future term or on an official leave of absence are considered separated from the College. Faculty and staff are considered separated from the College upon notification from Geneseo or CAS Human Resources. The current director or their person designated as second in command must make the request to CIT.

  • Geneseo HR: Julie Briggs and Victoria Phipps
  • CAS: Matt Felthousen and Pamela Connor

Upon separation from the College, accounts are removed from our systems. These normal account expirations and deletions are processed in accordance with our Account Eligibility guidelines.

Occasionally, there is a separation that requires immediate manual intervention. If a separation requires intervention, after working with Human Resources the appropriate contact person is the CIO (Director of CIT). If the CIO is not available, the following ordered list indicates who to contact.

  1. Director of Information Systems
  2. Director of Educational Technology
  3. Director, Network & Information Security Operations
  4. Director, Systems and Identity & Access Management
  5. Director of Support Services


To request an immediate deletion or locking of a Geneseo account, the following information must be submitted to the CIO or appropriate alternate contact.

Name of employee:

Effective Date/Time:
Rights to Remove or Change:
Who should own files owned by person:
Disposition of hardware used by person: (Laptop, Desktop, etc.)
Recovery of data person has: (Backups at home, CDs, copies of data files/exports)

After receiving the request, CIT will:

Assess account need (Is person affiliated in other ways to the College?)
Document changes made to account:

  • Password change
  • Group removal/changes
  • Banner role changes
  • Mailman changes
  • Content Management System
  • Internal systems (RT, Oracle Calendar, etc.)
  • LDAP changes/Confidentiality fields (hiding LDAP entries)
  • HRMS changes need to be applied (title, dept, etc.)

Please note that not all system accounts are managed by CIT. The following accounts are examples of accounts that will be directly impacted by CIT account deletion.  See Account Eligibility for more details.

  • Network access
  • Geneseo single sign-on (SS0)
  • Email and server access
  • Google Docs at Geneseo
  • Microsoft One Drive, Sharepoint, Teams
  • Banner / Appworx / Xtender
  • Drupal Access
  • Mailing list administration
  • Learning Management System (Brightspace)
  • DegreeWorks
  • VoiceMail

The following accounts and services require contacting other College offices:

  • AIMS (University Police)
  • Albany HR System (HR)
  • Card Access (Administrative Systems/Admin & Finance)
  • EMS (Campus Scheduling & Events)
  • KnightWeb (Records)
  • People Admin (HR)
  • Research Accounting System
  • SJS (University Police)
  • (Purchasing)