The Duplicating Center no longer stocks toner for the Toshiba MFDs. All toner for the current fleet of Toshiba MFDs ships automatically to the end user departments from Toshiba, based on the meter reading. If a department is in needed of replacement toner before a new cartridge is delivered, they should contact Toshiba at (800) 727-4264 with the model and serial number of the MFD in need of toner. Toner for the leased MFD is offered to the campus community as an administrative service and at no cost to departments.
Waste Toner Containers
The plastic containers for waste toner are stocked in the Duplicating Center, located in Welles Hall basement, room 13.
What to do with Used MFD Toner Cartridges?
Departments may return their used Toshiba toner cartridges to the Duplicating Center for recycling or they may deposit them in any of the drop boxes for used toner around campus.
Staples for the Toshiba MFDs are not under contract. Therefore, departments must purchase them from Toshiba with a Visa Procurement Card. To order staples, please call Toshiba's supply department at 1-800-727-4264, option 2.
To order replacement toner for College-owned networked printers, departments are to visit Toshiba's Web portal at: http://www.costore.com/sgen. Please note that you will need to "Create a New Account" before logging onto the system. You will also need the serial number or manufacturer and model number for your printer in order to locate the appropriate toner cartridges in the Web portal. A label has been affixed to the front of each College-owned networked printer that includes the device's serial number.
Please note that, on occasion, you may be trying to order supplies for a networked printer that has not been entered into Toshiba's Web Portal system yet. If this happens, please contact the College's dedicated Toshiba supply representative, Deniz Terzioglu, at 1-800-727-4264, option 2, as indicated below, and he or another Toshiba representative will assist you.
Deniz Terzioglu, dedicated supply representative, Toshiba Business Solutions
Direct phone: (585) 697-5523
Supply Department: 1-800-727-4264, option 2
Toner for all College-owned networked printers is offered to the campus community as an administrative service at no cost to departments. Toner for the network printers will be delivered to departments from Toshiba within approximately 48 hours.
Departments may deposit used toner cartridges from networked laser printers in any of the drop boxes for used toner around campus.
The elimination of non-networked printers continues to be a goal of the College. Departments may be permitted to use up any existing toner they currently have in stock for non-networked printers, but are asked to cease purchasing any additional toner for non-networked printers when the current stock is depleted.
Any unique or extenuating circumstance a department may have to necessitate the continued deployment of a non-networked printer should be communicated to Rebecca Anchor, Director of Purchasing & Central Services, at firstname.lastname@example.org or to CIT by submitting a Help Desk Ticket to email@example.com. In situations where a department has a non-networked printer that cannot be eliminated because there is not an MFD or networked laser printer to which the printing may be redirected, CIT will elevate the service request to expedite resolution.