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Accessing Counseling Services Appointments

To Schedule a FIRST Appointment for the Current Academic Year

Students can request a counseling appointment via a short form on the student health portal at This form can be accessed 24/7; forms are reviewed during business hours when classes are in session. For Spring 2022, ALL first-time appointments (triage; new & returning intakes) will be via teletherapy (Zoom). For more details about the services we provide, review Our Services.

NOTE: There is a no-show fee for all appointments within the Student Health and Counseling department, including Counseling Services.  If a student misses a scheduled appointment without cancelling in advance (at least 2 hours notice), a fee of $25 will be charged to your student account. Appointments can be canceled by logging into the student health portal at (available 24/7) or by calling 585-245-5716.

To Request a Counseling Appointment (new, returning from prior academic year, and AOD)

All students seeking counseling for the current academic year must complete a Counseling Services Appointment Request Form; this includes returning students who may have already contacted their counselor to schedule. Instructions for doing this are described below.

  1. Go to Login in with you Geneseo email and password.
  2. From the main screen (NOT the menu), click on the button that says "Check-in / Schedule An Appointment."
  3. From the next screen, click on the "Schedule an Appointment" button.
  4. The next screen says "Type of Appointment." Select "Counseling Services Appointment Request" and click "Continue."
  5. This will take you to the Counseling Services Request form, which will appear under the heading "Compose New Secure Message" (your request will be sent as a secure message to the Director of Counseling Services).
    • If you feel the need of an urgent/same day appointment, select this option on the form.  You may also wish to call our office at 585-245-5716.
    • If you have already scheduled an appointment (by phone or email), check off the box on the form to indicate this.
    • If you have been seen in a prior academic year, indicate this on the form and to be referred directly to your prior counselor (or request a new counselor).
    • If you have a preference for Zoom versus in-person appointments, you can indicate this as well.
  6. Complete ALL required items and click "Send" at the bottom of this form.  (Note: you will NOT be able to submit the form if you have not completed all required questions.)

Once you submit your request, we will do our best to contact you within 24-48 hours. Please be sure to answer calls from our 585 number and to check your Geneseo email for notifications of secure messages from Student Health & Counseling.  If it has been more than 3 business days since you submitted your request, send a secure message to Emma Wolford, Director of Counseling Services or call our office at 585-245-5716.

To Check In for a Scheduled Teletherapy Appointment

Teletherapy appointments are provided through the secure Zoom Health platform.  All student interactions with Zoom Health are via our secure student health portal, My Health,

  1. Be sure that you are in a private location with no one else present.  If you require assistance in obtaining a private space, If you require assistance in obtaining a private location, there are limited spaces in Lauderdale available for use; call our office at at 585-245-5716 and ask to speak with our Administrative Assistant, Amy Gonzalez.
  2. Go to
  3. Click on the "Appointments" tab from the main menu. (Do NOT click on any QR code that comes up; these are for Health Services appointments only.)
  4. You will see a list of "Currently Scheduled Appointments."  Find the appointment and click on "Appointment Check In." 
  5. If you have not already done so, you will be asked to acknowledge the Counseling Services Consent for Treatment before proceeding.  Read the form, click the box to indicate that you acknowledge and accept, and click "Continue."
  6. You will then see a screen that says "Appointment: Check-In" at the top with your appointment listed underneath.  You will be asked to confirm your location.  Select "New York" and click "Okay."  (Note: You MUST be within New York state to receive teletherapy services.) 
  7. You will be taken back to the screen that shows your appointment.  Before you can start your session, you will need  to complete any required Surveys or Questionnaires.
    • For Surveys, check the the "Survey Forms" tab in the main menu.  If you have required surveys, an orange button will show up next to this tab with the number of surveys you need to complete (e.g. "2").  You must complete all surveys before proceeding.  When you are finished with each survey, click "Done."
    • For Questionnaires, check the "Appointments" tab in the main menu.  If you have required questionnaires, an orange button will show up next to this tab with the word questionnaire plus the number of questionnaires you need to complete (e.g. "1 Questionnaire").  You must complete all questionnaires before proceeding.  When you are finished with each questionnaire, click "Done."
  8. From the Appointment Check-In screen, click on the link for "Join Meeting" to access your session in Zoom Health. (Note: You must already have Zoom enabled on your device.)  This will notify your counselor that you have arrived; wait for your counselor to begin the session.

If you experience technical issues, try logging out of My Health and logging back in.  If your problems persist, call the main Lauderdale office at 585-245-5736 and ask for our IT Specialist, Sue Palmer.

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