Office of the Registrar FAQs

Frequently asked questions about services provided by the Office of the Registrar. Please also see our How to Register for Classes page.

Classes and Registration

How can I find out my time slot for registration?
  • Sign into your KnightWeb account.
  • Click on "Student Menu".
  • Click on "Registration".
  • Click on "Prepare for Registration."
  • Ensure that you do not have any holds that would prevent you from registering.

Please note: Registration for new students is coordinated through the Office of Academic Planning and Advising. New students are not assigned a time ticket.

How do I drop or withdraw from a course?
  • Sign into your KnightWeb account.  Click on "Registration" --> "Register for Classes."  Click on "Term" and scroll down, then click the drop-down arrow next to the course you want to remove.  Select "Web drop/withdrawal" and click Submit.
  • If KnightWeb will not allow you to drop a class due to a hold on your account, and you are within the add/drop/withdraw timeframe, send an email to registrar@geneseo.edu with your name, Geneseo ID number, and the CRN of the class. 
What are the requirements for cross-registration?

Geneseo students who wish to take a course at another SUNY institution via cross-registration must ensure that the following conditions are met:

  • The requested course is NOT available at the home school.
  • The student is a full-time undergraduate student at their home school throughout the duration of the requested course. (A full-time student is defined as a matriculated student carrying not less than 12 credit hours.)
  • The course is applicable toward the student's undergraduate degree program.

Other considerations:

  • Registration is on a space-available basis.
  • Registration dates and deadlines vary by college. You are responsible for contacting the host institution for registration related dates and deadlines and determining which office(s) are responsible for signing your form.
  • Cross-registered students are governed by the academic policies of the institution visited with regard to course requirements, withdrawal policies, etc. 
  • Cross-registration is not applicable to intersession or summer programs, graduate students, or graduate-level courses. Consult with the Office of the Dean of Academic Planning and Advising (DAPA) regarding the policies of transfer credit and inclusion of quality points.
  • You should be prepared to pay any course-associated fees at the time of registration. 
How do I request Pass/Fail grading for a class?

P/F grading is requested via KnightWeb and must be approved by DAPA.  See instructions here: https://www.geneseo.edu/dean_office/elect-pf-option-simple-directions

Why is there a $20 late add and/or a $40 late registration fee charged to my student account?

Under College policy, any student whose initial term registration occurs after the published registration deadline will be assessed both a $20 late add fee and a $40 late registration fee. A student who makes an adjustment to an existing schedule after the end of the add/drop period will be charged a $20 late add fee.

What do the OLD/NEW/SAME attribute designations in the course schedule mean?

Some requirements (Quantitative/Symbolic Reasoning, Laboratory Science, Language other than English) will apply to you no matter what your catalog year is.  These requirements are identified in KnightWeb with an indicator of "SAME".  You’ll also need to complete INTD 105 or HONR 101 to satisfy the college’s Basic Communication requirement.

  • If you're a new student at Geneseo starting in Fall 2022 or later, you will need to complete all requirements with the "SAME" indicator in KnightWeb AND all requirements with the "NEW" indicator.
  • If you’re a continuing student, you will need to complete all requirements with the "SAME" indicator in KnightWeb AND all requirements with the “OLD” indicator.  If you and your advisor decide that the new general education requirements are a better fit for you, you may set up an appointment with DAPA to change your catalog year; you’d then need to follow the new requirements ("SAME" + "NEW"). Please note that you will fulfill the Humanities requirement only through completion of HUMN 220, HUMN 221, HUMN 222, or HONR 209.

For more information about general education requirements, please visit the website.

Transcripts and Diplomas

How do I request a transcript?

Order via Parchment.

How do I get a copy of my unofficial transcript?
  • Sign into your KnightWeb account on Google Chrome.
  • Click on "Student Menu" --> "Student Records" --> "Academic Transcript."
  • To save a copy: Hold down CTRL and press A (CTRL + A). Right-click on the transcript and select "Print" on the pop-up menu. Change the print destination to "Save as PDF," then rename the file and click "Save."
How do I order a copy of my diploma? 

Request and validate a diploma.

How long after graduating will I receive my diploma?
  • Sign into your KnightWeb account --> "Student Menu" --> "Student Records."
  • Click on "Academic Transcript."  It will say "degree awarded" with the month and year of your graduation if your degree has been awarded.
  • Diplomas are mailed approximately 90 days after degree has been awarded.
  • For inquiries related to diplomas, please contact the Graduation Records Office (graduationrecords@geneseo.edu).

Transfer Credit

Where to I send my transcript to transfer credit from other institutions?

Send hard-copy (paper) transcripts to:

SUNY Geneseo
Office of the Registrar
Erwin 102
1 College Circle
Geneseo, NY 14454

NOTE: If you're ordering from a school that uses Parchment for processing transcripts, you can send it as a PDF and we will receive it much faster! All transcripts ordered via Parchment must be sent to Admissions and will be shared with the Registrar's Office upon receipt. If your school uses a different company to process their transcript orders, you can have the official PDF emailed directly to registrar@geneseo.edu


Incoming students: Please have official copies of your transcripts sent to the Office of Admissions. They will be forwarded to the Registrar’s Office for processing. Sending transcripts directly to the Registrar’s Office may result in delays. 

How can I tell if my transfer credit has been processed?
  • Sign into your KnightWeb account. Click on "Student Menu" --> "Student Records" --> "Academic Transcript."
  • The transfer credit will appear as "TR" along with the name of the equivalent course offered at Geneseo .
How do my transfer courses count?

Please review the transfer equivalency databank to view how courses from other institutions have transferred to Geneseo. 

If you have questions pertaining to your transfer credits, please contact the Office of Academic Planning and Advising. They will clarify how your transfer credits will be applied to your degree program.

Where do I send my AP scores?

Our office needs to receive the official document from College Board with your AP scores. You can have College Board send your scores to:

SUNY Geneseo
Office of Admissions
200 Doty Hall
1 College Circle
Geneseo, NY 14454

Miscellaneous 

How can I obtain enrollment verification?
  • Sign into your KnightWeb account.
  • Click on "Student Menu".
  • Click on "Student Records".
  • Click on "Enrollment Verification".
  • You can also visit the following link directly: https://auth.myhub.org/stauth/samlfed/sso002845idp
  • Print the verification, and you can use it for insurance, scholarships, etc.
How can I find out who my advisor is?
  • Sign into your KnightWeb account.
  • Click on "Student Menu" --> "Student Records" --> "Student Information."
  • Look at name under "Primary Advisor". You can type your advisor's name into the "People Search" on the Geneseo website to find their email address.

New students are assigned an advisor in their academic department at the beginning of their first semester. Incoming students who have advisement related questions or concerns can schedule an appointment to speak with a professional advisor in the Office of Academic Planning and Advising.

How can I update my off-campus address?
  • Sign into your KnightWeb account.
  • Click on "Personal Information Menu" --> "Update Off-Campus Address".
  • Fill out all relevant information and click "Submit."
I've been locked out of my KnightWeb account.  How do I get back in/reset my PIN?

Contact CIT (helpdesk@geneseo.edu) or 585-245-5588.

How can I determine if I have a KnightWeb account?
  • Any graduate after 1989 and currently enrolled students all have access to KnightWeb with their Geneseo ID number.
  • If you graduated prior to 1990, you do not have a KnightWeb account but can still request a transcript here.
How do I complete the Common Application?

Please see application guide here.

How can I change my expected graduation date?
  • Sign into your KnightWeb account.
  • Click on "Student Menu."
  • Click on "Student Records."
  • Click on "Update Expected Graduation Date."