Residential Concerns

Repair Requests

If there is something in your suite, room or residence hall that needs to be fixed, please fill out an on-campus work order by going to and selecting Facilities Work Order (SUNY Geneseo login required). Be as specific as possible. Make sure to provide your name, email address, and a phone number where you can be reached.

For EMERGENCY repairs, contact your Area Coordinator or Residence Director; if after hours, contact your RA On Duty. Emergency repairs include anything that is a safety concern.  This includes, but is not limited to: water leaks, significant allergens (bees in your room if you are allergic), bodily fluids or other environmental hazards (dangerous material leakages), sparks or exposed electrical wires, extreme heat or cold in your room, etc.

If you have any questions about a work order or facilities concern, please contact the Facilities Services department directly.

In Case of Emergency

The safety of our residents is paramount. For information on what to do in case of an emergency, widespread or personal, please see our residential emergencies page.

Roommate Concerns

Shared living can be a new experience for many students. A certain amount of adjustment is expected. All roommates are responsible for ensuring a positive, respectful, and successful relationship. For most students, the diversity and relationships built in the residence halls is an incredibly rewarding experience and opportunity. However for some, it may take a bit more time and effort to learn how to live and get along with someone who may be very different than you.

Roommate matching questionnaires, regardless of the number of questions they ask, generally yield the same success rates for shared living. These questions do not measure the qualities that make for a successful roommate relationship (ability to compromise or be assertive if something undesirable is occurring, level of openness to new ideas, and willingness to communicate). Some students prefer to preference a specific roommate(s). SUNY Geneseo allows this, however keep in mind that choosing a compatible roommate is about more than choosing someone you think will be a good friend. Our most common concerns between roommates are differing expectations of guests (and overnight guests), cleanliness, sharing of items, and communication. 

Shared Living Agreements are required for all first-year students during orientation. This process is facilitated by the RAs. Agreements have a variety of topics to discuss and negotiate. Any resident can request a shared living agreement at any time from their RA or AC/RD.

Room changes are never the first solution for conflict or misunderstandings. Residence Life staff members have extensive mediation training and are available to assist. If mediation and other strategies are unsuccessful, a room change may be an option dependent on availability. One of the most common mistakes roommates can make is not talking about an issue as it arises. Waiting weeks or months to address a concern can cause additional stress to the situation and to you and can cause resentment to grow.