Residential Concerns

Repair Requests

If there is something in your suite, room or residence hall that needs to be fixed, please fill out an on-campus living work order (SUNY Geneseo login required). Be as specific as possible. Make sure to provide your name, email address, and a phone number where you can be reached. For urgent repairs, contact your RA.

The work order will be sent directly to the Residence Life staff members in your residence hall. Please allow 24 hours for this form to be submitted to facilities services. If the repair is not completed within five business days, please see your area coordinator or residence director for support.

In Case of Emergency

The safety of our residents is paramount. For information on what to do in case of an emergency, widespread or personal, please see our residential emergencies page.

Bed Bugs

According to the Centers for Disease Control and Prevention, "Bed bugs, a problem worldwide, are resurging, causing property loss, expense, and inconvenience. The good news is that bed bugs do not transmit disease. The best way to prevent bed bugs is regular inspection for signs of an infestation."

Whenever there is a suspicion, Facilities Services calls in a professional exterminator who inspects the student's mattress and room; students are asked to launder all linens and clothing they have worn at the hottest washer setting. The inspector looks at all crevices and mattress seams as well as clothing, bedding, and other furniture. Special bedbug-detecting canines can be called in to do whole room inspections.

If you find mystery bites on your skin, visit the health center. Practitioners at Lauderdale Health Center will try to identify the sources of bite marks; other possibilities are ants, mites, mosquitoes, fleas, and scabies.

If you find bites on your skin, and you suspect bed bugs, please do the following:

  1. Strip your bed and bag all your linens, including mattress cover and bedspread, as directed by the exterminator. Students are advised not to wash bedding or clothing in room until the exterminator’s inspection, so as to preserve evidence of bed bugs. If students are uneasy about this, they are welcome to wash and dry bedding and clothes on the hottest setting.
  2. Notify your RA and file a work order requesting an inspection for bed bugs. At least one resident must be present in the room for this inspection, so please list your available times. Bedbug inspections will occur during regular business hours, Monday through Friday, subject to staff availability.
  3. If you are comfortable doing so, do a visual inspection of your mattress, paying particular attention to seams and crevices where bugs might hide or leave eggs. You may need to ask someone to help you flip your mattress. What are you looking for? bed bugs are tiny, but visible to the naked eye. You might also find hard round eggs. Or you might find blood stains. If you discover any kind of bug or egg, a good way to "capture" it is on a piece of cellophane tape. This will be extremely helpful for the inspector from Facilities. This Google image search will show you what bed bugs and bedbug bites look like.
  4. Bed bugs aren't going to hurt you, but some people may have allergic reactions and others get infections when they scratch their bites. Regardless of their relatively minor harm to you, we know that bed bugs are unpleasant to think about.
  5. Bed bugs settle can show up in anyone's home--regardless of your neighborhood. Please do not fear any judgment if you suspect there are bugs in your room. And please report them.
  6. Visit the Health Center if you are bothered by any bites or rashes.

If bed bugs are confirmed:

  • After the inspection by our facilities staff and member of pest control, an exterminating company will be contacted regarding doing treatments to the rooms in which bed bugs were found or may have been contaminated.
  • Student Life will provide mattress covers to cover the mattress that was contaminated

Some additional information:

  • Student Life staff members (particularly the area coordinator of the residence hall) will serve as the contact person for the students affected.
  • Students are allowed to sleep in a different location if it will make the student more comfortable. Students are asked to be mindful of what they bring with them to the another room. bed bugs are easily transmittable. If student's decide to sleep elsewhere, any bedding or clothes brought with them must be washed and dried on the hottest setting before staying in a new room
  • Mattresses can not be replaced. To avoid spreading a bed bug problem, we do not remove a mattress from a living space as we risk exposing many other students to bed bugs
  • If bed bugs are suspected, it is advised to wipe down surfaces in the room. Plates, cups, and silverware should be washed as a precaution as well.

It is essential that you report any concerns about bugs or other creatures immediately by filing a work order or speaking with your RA. Please let professional exterminators handle any necessary insecticides; otherwise you may be exposing yourself and your neighbors to poisons that are far worse than the creatures we all want to get rid of.